Privacy Policy

We collect personal information necessary to provide NDIS plan management and disability support services. The table below shows exactly what we collect and why:

• Identity & Contact — Full name, date of birth, phone number, email address, and home address. Used to identify you and communicate about your services.
• NDIS Details — Participant number, NDIS plan dates, funded support categories, and budget amounts. Used to manage and claim your NDIS funding accurately.
• Financial Information — Bank or payment details for plan management billing and NDIA claims. Used to process invoices and submit claims on your behalf.
• Health & Disability — Health conditions, disability-related needs, medications, and clinical requirements relevant to your supports. Used to deliver safe, appropriate care.
• Support Network — Emergency contacts, guardian or nominee details, and significant others involved in your care. Used to coordinate your support and respond in emergencies.
• Goals & Preferences — Support goals, service preferences, communication needs, and any cultural or religious considerations. Used to tailor your care plan to your individual circumstances.

We collect this information directly from you, your authorised representative, or other NDIS service providers involved in your care — always with your consent.

We use your personal information to:

• Deliver NDIS plan management and support coordination services
• Process and submit funding claims to the NDIA on your behalf
• Communicate with you about your services and appointments
• Comply with NDIS registration and reporting obligations
• Manage our internal business operations and quality assurance
• Respond to complaints and feedback

We do not use your information for direct marketing without your explicit consent.

We may share your information with:

• The National Disability Insurance Agency (NDIA) as required for plan management
• Other service providers involved in delivering your supports, with your consent
• The NDIS Quality and Safeguards Commission for regulatory compliance
• Our staff and contractors who need access to deliver your services
• Government agencies where required by law

We do not sell, trade, or rent your personal information to third parties.

Your personal information is stored securely using industry-standard encryption and access controls. We retain records in accordance with the NDIS Practice Standards and Australian legal requirements.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Staff with access to your information are required to maintain confidentiality.

In the event of a data breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in line with the Notifiable Data Breaches scheme.

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Make a complaint about how we handle your information
• Withdraw consent to collection or use (where applicable)
• Request information about how we have used or disclosed your details

To exercise these rights, please contact us at admin@wevalueservices.com.au or call us on 0404 125 632.

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences.

We do not use cookies to collect personally identifiable information without your knowledge.

If you believe we have mishandled your personal information, please contact us first so we can attempt to resolve the matter directly:

• Email: admin@wevalueservices.com.au
• Phone: 0404 125 632
• Post: We Value Disability Services Pty Ltd, Jacka ACT 2914

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

We may update this Privacy Policy from time to time to reflect changes in legislation, our practices, or service offerings. The current version will always be available on this page.

Last updated: June 2025.